Today, consumers are so used to the digital ecosystem that look for almost everything online, whether it's for shopping, booking hotels and flights , or connecting with the outside world. Consumers are increasingly becoming a time-strapped digital...
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Today, consumers are so used to the digital ecosystem that look for almost everything online, whether it's for shopping, booking hotels and flights , or connecting with the outside world. Consumers are increasingly becoming a time-strapped digital generation. But research suggests that majority of customers wait for not more than 5 minutes to get help in store before they walk out. Customers are getting more impatient now-a-days, waiting for an average of just 76 seconds to get something out of Internet before they actually give up, or switch to some other website. The following infographic explains the factors that are essential for winning the consumers' loyalty.